Poole Housing Partnership Ltd (PHP) is a non-profit making organisation providing landlord and housing management services for BCP in Poole. These services include sheltered housing, maintain & improve housing stock, and tenancy support services. PHP was shortlisted for the UK Housing Landlord of the Year Award 2019.
To improve Poole Housing Partnership’s effectiveness at planning and managing programmes and business improvement projects. This included a shared approach of method and mindset between the 13 participants (comprising of Senior Managers and Building Surveyors).
Individuals Needs Assessments built trust and identified personal development needs and those relating to the goal, and included Motivational Maps. E-learning and workshops were designed and delivered to increase the team’s knowledge and capability of creating and planning projects. These included:
- stakeholder mapping
- problem-solving tools
- project processes
Time Management and Delegation skills were increased to release time to focus on business improvements. 30 Day Projects were used to apply their new knowledge and the tools, with update presentations at 15 & 30 days. A toolkit was created with the managers and refined through application throughout the programme.
During the programme, the 30 Day Projects created business improvements across the organisation. The projects:
- identified cost savings in 2 areas
- identified ways of reducing empty properties
- accelerated an office redesign
- improved a referrals process
- improved an induction programme
- created a tender evaluation method
- accelerated a tenant sign up process
- clarified expectations of a service
- accelerated contractor mobilisation
- identified best options for waste treatment
- accelerated knowledge of public procurement
- scoped and prioritised the rebranding of legal documentation.
A shared approach, understanding and toolkit were created which the team fully buy into.
“From the off, Susannah had a clear grasp of our business culture and the outcomes we were seeking. This was further reflected during the interactive and practical workshops which both obtained the buy-in of the participants and developed a project management toolkit that was tailored to work for PHP. Overall the programme easily met our expectations, and will deliver significant benefits across our organisation.” Steve Richards, Strategic Director: Operations, PHP
Participants were asked to describe this programme in three words: