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We’re delighted to be delivering a key element of Bournemouth Town Centre BID’s ‘Improving Experience’ project.
This was borne out of the results of a significant Bournemouth visitor survey, to address one of the key priorities highlighted, of “improved in-store experience”, and benefitted from ARG3 Grant Funding from BCP Council. So here’s your chance to take advantage of business & customer experience improvement programmes, FULLY FUNDED by the Town Centre BID & BCP Council.
The three core aims of the programmes are as follows:
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To help businesses in the Town Centre tangibly improve their customer experience
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To help businesses learn & develop skills & abilities to improve business performance
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To bring like-minded businesses together to develop an all-round improved experience for Town Centre Businesses
The "Improving Experience" Project has two elements:
Peer2Peer Board for Business Owners/Leaders
Members of the Bournemouth Town Centre BID Peer2Peer Board will benefit from a 10-month programme to create significant improvements in both their business and their customer experience. This will be achieved by bringing together up to 12 non-competing businesses to work on their businesses, creating business improvements and tackling those all-too-common business headaches.
Members will benefit from a 3-hour monthly meeting and monthly one-to-one confidential business mentoring
The programme will be expertly facilitated by Business Advisor, Susannah Brade-Waring, of Aspirin Business Solutions.
The Customer Experience Programme
Delivered by Insight6 to 50 local organisations who are members of the Bournemouth Town Centre BID, this consists of a pre-customer visit, mystery in-store shop then post-communication review, all personalised to your business.
After three months there will be an invite to a shared “Learning Lab” forum where anonymised learning points from all the visits will be shared.
Members of the Peer2Peer Board will automatically be included within this, and the resulting data will be reviewed and discussed.
Peer2Peer Board for Business Owners/Leaders
Members of the Bournemouth Town Centre BID Peer2Peer Board will benefit from a 10-month programme to create significant improvements in both their business and their customer experience. This will be achieved by bringing together up to 12 non-competing businesses to work on their businesses, creating business improvements and tackling those all-too-common business headaches.
Members will benefit from:
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A 3-hour monthly meeting, including a Skill Up Workshop
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Monthly one-to-one confidential business mentoring
Plus, the option to join in these events with other Peer2Peer Board Members:
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Our monthly online Breakfast Catch up
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The monthly ‘All Boards’ online Skill-Up Workshop
Each meeting of the Bournemouth Town Centre BID Peer2Peer Board includes an hour’s Skill-Up Workshop, where we work on our businesses together. The topics include:
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Increase your Profitability
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Creating Your Leadership Vision
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Increase your Brand Value
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Understand Customer Pain-points
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The Customer Journey
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Customer Experience
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Managing Team Performance
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Mindset and Motivation for Leaders
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Increase your Valuable Referrals
The Benefits of Peer2Peer Boards
Build strong connections with a cohort of like-minded business leaders at regular meetings, focused on business growth and problem solving.
Learn from your peers, your chair, and over 40 Skill-Up Workbooks specifically designed to build your leadership ability.
Work on your own specific business challenges and opportunities, with input from your peers and board chair, with our hot-seat sessions.
Discuss strategies and review your progress in confidential one-to-one mentoring sessions with your qualified board chair.
Benefit from being held accountable for your progress in a confidential, supportive Peer Board, who share their Good, their Bad, and their Mad.
Dig deep into your business, with a whole host of world-class resources, including diagnostics, profiling tools, planners, and more.
The Meetings will also include sharing our challenges and our successes, and working on Members’ specific business headaches.
The meetings will be practical, collaborative and enjoyable. They’ll take place once a month for 3 hours, for 9 sessions, and will be expertly facilitated by Business Advisor, Susannah Brade-Waring, of Aspirin Business Solutions.
All with the Peer2Peer ethos of being open and honest, respecting each other, we listen and learn, and that everything is strictly confidential.
The Customer Experience Programme
Delivered by Insight6, this consists of a pre-customer visit, a mystery in-store shop, then a post-communication review and report, all personalised to your business.
After three months there will be an invite to a shared “Learning Lab” forum where anonymised learning points from all the visits will be shared.
Every Participant will receive a report providing insight into their customer experience based on:
Presentation of the premises and teams
Customer service interactions online, on the phone, and face-to-face.
Sales Skills - the questioning and listening skills of the team which enables customers to buy, more.
There will then be an overall customer satisfaction score which will lead to the identification of key areas of strength and development for each participating business.
Members of the Peer2Peer Board will automatically be included within this, and the resulting data will be reviewed and discussed.