Waitrose: High Performing Teams & Coaching

Motivated Performance


The Central Specialist Team of John Lewis Partnership provides expertise to keep the business safe and efficient, through its suppliers, standards and investment strategies.

Business Goal

Aspirin Business were asked to help the team develop its strategy for 2014, ensuring it meets the needs of its main stakeholders in both John Lewis and Waitrose.


To create a shared service maintenance structure that will be fit to support the business growth plans, drive improved customer service, provide simple efficient services, deliver enhanced value for money and offer our Partners an opportunity to achieve great success in their roles.

What the client says

The Central Specialists have become a much closer team, sharing a common purpose delivered through common business objectives. They have become largely self-managing on a day to day basis, taking responsibility for achieving and improving upon these objectives.

During 2014, the Team have engaged all their key stakeholders including the Maintenance Departments in both John Lewis and Waitrose, sharing their vision, objectives and building stronger relationships and support networks.

Susan Churchill, Manager of Maintenance

Aspirin Business is a member of the global Mindshop network which was established in 1994. Mindshop empowers Aspirin Business with the tools, resources and training to provide tailored business solutions to our clients in areas such as Growth, Profit, Leadership, Strategy and Implementation. Through Mindshop Aspirin Business can tap into the expertise of hundreds of specialist advisors around the world.
Mindshop also allows Aspirin Business to leverage innovative, online coaching and training technologies to provide support to any sized client, anywhere in the world.
Mindshop Accredited
"Susannah’s ability to gain the team’s trust and establish the essence of our business, has enabled us to create a clear strategy everyone will work together to achieve."
Andrew Davies
Managing Director
Synergy Farm Health
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