Our guests were treated to an exclusive insight into the success behind both this leading branch and the Maintenance Department which is responsible for maintaining all 43 branches of John Lewis.
In 2010, John Lewis were embarking on significant expansion plans, including its first new format store – John Lewis at Home, in Poole. At the same time, the Partnership were embracing energy and waste initiatives, which would increase the Maintenance Department’s scope of work.
Aspirin Business Solutions were engaged to equip the Maintenance Department to successfully handle this growth and change, whilst maintaining current performance and focus. The initial project provided a Sustainable Growth Programme with change management, ensuring Partners engaged with the new strategy. Subsequent projects have focussed on Leadership Development.
Simon Crook and Luke Pearson, both Operation Managers for Maintenance (OMM), explained the impact Susannah’s work had on their departments, in particular, the significant improvements in productivity, Customer and Partner Opinion survey results and increased personal responsibility shown by the Partners in the Maintenance department.
In 2010, there were 24 branches of John Lewis maintained by 24 Branch Maintenance Managers and their teams. In 2015, there are 43 branches (with a variety of formats), maintained by 23 Branch Maintenance Managers and their teams.
Luke Pearson said, “As a team, we thought we were doing a good job until Susannah challenged us. Now we know we’re doing a good job and the six Maintenance Specialists operate as a coherent team. We have more control and influence over our work”
Says Simon Crook, “I was impressed by how quickly Susannah picked up the technical detail involved in our business,”
Susannah Brade-Waring, says, “I was fortunate to engage John Lewis as client as soon as I left my employed work as Finance Director of Monsal Ltd – which we’d grown from a start-up to over £10m turnover and through a successful MBO.
The Maintenance Department’s commitment to engaging with and implementing the improvements we’d developed with them, has been a huge factor in creating the success they now enjoy. I’m very appreciative that they, like our clients IEC and TDSi before them, have opened up their doors to provide our clients and guests with an opportunity to gain ideas and inspiration to grow themselves and their organisations sustainably.”