John Lewis Partnership host the 3rd Aspirin Business Seminar

March 27, 2015
Group photo

Our guests were welcomed into the newly refurbished cafe at John Lewis at Home, in Poole

Our guests were treated to an exclusive insight into the success behind both this leading branch and the Maintenance Department which is responsible for maintaining all 43 branches of John Lewis.

In 2010, John Lewis were embarking on significant expansion plans, including its first new format store – John Lewis at Home, in Poole. At the same time, the Partnership were embracing energy and waste initiatives, which would increase the Maintenance Department’s scope of work.

Aspirin Business Solutions were engaged to equip the Maintenance Department to successfully handle this growth and change, whilst maintaining current performance and focus.  The initial project provided a Sustainable Growth Programme with change management, ensuring Partners engaged with the new strategy.  Subsequent projects have focussed on Leadership Development.

Simon Crook and Luke Pearson, both Operation Managers for Maintenance (OMM), explained the impact Susannah’s work had on their departments, in particular, the significant improvements in productivity, Customer and Partner Opinion survey results and increased personal responsibility shown by the Partners in the Maintenance department.

Simon and Luke

Susanah Brade-Waring with Simon Crook (OMM – South) and Luke Pearson (OMM – M&E Specialist)

In 2010, there were 24 branches of John Lewis maintained by 24 Branch Maintenance Managers and their teams.  In 2015, there are 43 branches (with a variety of formats), maintained by 23 Branch Maintenance Managers and their teams.

Luke Pearson said, “As a team, we thought we were doing a good job until Susannah challenged us. Now we know we’re doing a good job and the six Maintenance Specialists operate as a coherent team. We have more control and influence over our work”

Says Simon Crook, “I was impressed by how quickly Susannah picked up the technical detail involved in our business,”

Martin Brunt and Colin Brade with Jeremy Adams - Branch Manager at JL Poole

Martin Brunt and Colin Brade with Jeremy Adams – Branch Manager at JL Poole

Susannah Brade-Waring, says, “I was fortunate to engage John Lewis as client as soon as I left my employed work as Finance Director of Monsal Ltd – which we’d grown from a start-up to over £10m turnover and through a successful MBO.

The Maintenance Department’s commitment to engaging with and implementing the improvements we’d developed with them, has been a huge factor in creating the success they now enjoy.  I’m very appreciative that they, like our clients IEC and TDSi before them, have opened up their doors to provide our clients and guests with an opportunity to gain ideas and inspiration to grow themselves and their organisations sustainably.”

An important win leads to promotion

March 11, 2015

For the past two years, Aspirin Business Solutions have been sponsoring our local football team – Broadstone Colts, who are now Under 14s.

Broadstone FC 1

Coming together as a new team in 2010, the team’s last game of the season was the culmination of four years of hard work for the team and their manager, Tony Arnold.

The team secured a 2-1 win to clinch runners up position and gain promotion for the first time, to Division 2.

Manager of the team, Tony Arnold was delighted with the result, “Well done to the team for their hard work over the last four years, with small improvements every season – resulting in today’s promotion.  Thanks to all the parents for their continued support.”

Broadstone FC 2