Case Study type: 5 Steps to Sustainable Growth
The Growth Opportunity
The Central Specialist Team of John Lewis Partnership provides expertise to keep the business safe and efficient, through its suppliers, standards and investment strategies.
Aspirin Business were asked to help the team develop its strategy for 2014, ensuring it meets the needs of its main stakeholders in both John Lewis and Waitrose.
The Central’s Team Vision for 2014 and beyond:
“To create a shared service maintenance structure that will be fit to support the business growth plans, drive improved customer service, provide simple efficient services, deliver enhanced value for money and offer our Partners an opportunity to achieve great success in their roles.”
The Central Specialists have become a much closer team, sharing a common purpose delivered through common business objectives. They have become largely self-managing on a day to day basis, taking responsibility for achieving and improving upon these objectives.
During 2014, the Team have engaged all their key stakeholders including the Maintenance Departments in both John Lewis and Waitrose, sharing their vision, objectives and building stronger relationships and support networks.