Case Study type: Step 4 – Deliver
The Growth Opportunity
Urban Reef is a beachfront restaurant and café in Bournemouth which delivers high quality seasonal produce with a fun and informal style. The venue is highly seasonal, providing challenges with retaining good staff and meeting very high demands in peak season.
The Head Chef, Janusz Szyszka, is committed and talented, creating and delivering great food within budget. To meet growing business, Aspirin Business were asked to help Janusz develop his management skills, so he could build and retain a strong team of good quality chefs.
Our client rates his Team as 8/10 compared to 2/10 last year. The restaurant has a stable skilled team as they approach peak season enabling them to create more demanding dishes whilst maintaining high customer satisfaction.
Susannah brings a wonderfully positive energy into the building on every visit. Susannah is very quick at processing verbal information and making complicated issues very simple with focused and measurable solutions.
My department heads get a great deal of clarity and motivation from speaking with Susannah leading to an improvement in productivity, morale and retention.
Mark Cribb, OwnerUrban Guild